FAQ & Refund and Returns Policy

FAQ

Frequently Asked Questions

Where are you located?

We’re a family-run shop based in sunny Pasadena, California! All our designs are created in-house – from sketch to final product – with lots of love (and snacks).

Do you make everything yourself?

Yep! Every sticker, badge reel, pin, and ita bag design is done by us. Some products are made by hand, while others are manufactured using our original artwork – but nothing here is mass-produced or generic.

Do you take custom orders?

Sometimes! Custom requests depend on our current workload, so feel free to email us at kfmartistry@gmail.com, and we’ll let you know if we can take it on.

Do you accept returns or exchanges?

Custom or personalized items: Final sale.
Ready-to-ship items: Exchanges only if we sent you the wrong item or it arrived damaged. Just email us with photos within 3 days of delivery.

What if my package is delayed or lost?

Once it’s shipped, it’s in the hands of the postal service (and sadly, we don’t control their speed stat). If your tracking says delivered but you don’t have it, check with your local post office and neighbors first.

How long until my order ships?

Processing times vary by product, but usually 3–7 business days. Handmade or pre-order items may take longer – check the listing for details!

How long does shipping take?

Letter mail: Ships without tracking and typically takes 7–14 business days within the U.S.
Shipping may take longer for U.S. territories, military bases, Alaska, or Hawaii.
If you’d like tracked shipping, please upgrade at checkout when available.

Do you ship internationally?

Yes! Please note that shipping times vary and customs fees/taxes are the buyer’s responsibility.

Where can I shop?

✨ Website: www.kfmart.shop

✨ Etsy: kfmartshop.etsy.com

Are you guys really weebs?

Absolutely. Gundam kits? Too many. Anime binges? Don’t ask. We just love making cool stuff for fellow fans like us!

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at kfmartistry@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kfmartistry@gmail.com and send your item upon confirmation.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.